This Privacy Policy describes how Grace & Thread ("we," "us," or "our"), operating at graceandthread.shop and located at 207 Glenside Ave, Wyncote, PA 19095, collects, uses, and protects information when you visit our website or make a purchase.

1. Information We Collect

Information you provide directly

When you place an order, contact us, or complete a form on our website, we may collect: your name, email address, phone number, shipping address, and any message content you submit. We also collect gift card codes you enter at checkout solely for the purpose of processing your order.

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including applying gift card payments
• Sending order confirmations and shipping notifications to your email address
• Responding to your questions and customer service enquiries
• Improving our website, product selection, and customer experience
• Complying with applicable legal obligations
• Detecting and preventing fraudulent transactions

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing (US Context)

We process your personal information based on: (a) the performance of a contract when you place an order; (b) your consent when you submit a contact form and agree to our privacy policy; (c) our legitimate business interests in operating and improving our services; and (d) compliance with applicable laws.

4. Information Sharing

We may share your information with:

• Shipping carriers — to deliver your orders (name and address only)
• Payment processors — to process transactions securely
• Service providers — who assist with website hosting, analytics, and email delivery, under contractual obligations to protect your data
• Legal authorities — when required by law, court order, or to protect our legal rights

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records for legal and accounting purposes. Order records are typically retained for seven years. Contact form submissions are retained for up to two years. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your state of residence, you may have rights including:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA). To exercise any of these rights, contact us at info@graceandthread.shop.

7. Cookies

We use cookies to improve your experience on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact

For privacy-related questions or to exercise your rights, contact us at:

Grace & Thread
207 Glenside Ave, Wyncote, PA 19095
Email: info@graceandthread.shop
Phone: +1 800 275 8777